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Conversational AI

Digital Processing Systems build customizable conversational AI to help businesses develop effective one-to-one communication, achieve operational brilliance, drive innovation and solve complex challenges. See how we leverage AI chatbot capabilities to enhance your business experiences.

Improve Business Efficiency Through Highly Personalized Conversational AI-Chatbots

At DPS, we use Natural Language Processing (NLP), Natural Language Understanding (NLU) and Machine Learning (ML) capabilities to emulate and identify human-like digital conversations. Both NLP and NLU help AI chatbots recognize text, speech, understand communication intent and decipher multiple languages with a great accuracy level. These languages also allow chatbots to respond in a real-world environment where they act like average humans. We develop conversational AI chatbots using human-like brainpower to think and act humanly/rationally.

Improve Businesses-Intensive Processes And Computer-Human Communications, Customer-Centric Queries Through Conversational AI-Powered Chatbots

What Constitutes This Service

Growing digitization and ever-intensifying capabilities of Internet-of-Things, smartphones and wearables have turned the technology ecosystem upside down. The world is now moving towards newer trends, emerging technologies and automating its customer service landscape to create seamless experience journeys for its potential and esteemed clients. We provide highly personalized conversational AI Chatbots that are user-friendly and quite powerful to recognize, understand text, speech and even voice patterns to generate predefined or pre-programmed human-like auto-responses that are centric to the business.

We create AI chatbots for diverse organizations by using agile Artificial Intelligence (AI) and Machine Learning (ML) technology. Our unique conversational AI Chatbots are designed to process text and speech-based instructions, render query content and conduct predefined actions in the blink of an eye. With the computing power to mimic human-computer conversations and create robust customer service interactions, chatbots are here to stay and influence a lasting impact on the entire digital economy. Our conversational apps provide Omnichannel flexibility, which means they offer unified and consistent customer service experiences across all channels, devices and platforms.

Tackle The Incoming Digital Storm Via Advanced Conversational AI Chatbots

Top Types Of Conversational AI Chatbots

At DPS, we consider all the necessary components required to create high-value, high-performing, and state-of-the-art conversational AI chatbots. Our skills and expertise in a wide variety of chatbots enable us to target diverse industries looking for end-to-end conversational AI chatbots solutions. We have strong expertise in developing chatbots. We classify them into the following groups.

Support Chatbots

Support Chatbots uses AI, NLP and ML/DL technologies to perform actions and answer basic customer questions. These are among the most commonly used forms of chatbots used by businesses across all industries to provide support assistance to their potential and existing clients.

Assistant Bots

Assistant bots are designed to be good at establishing conversations and answering Frequently Asked Questions (FAQs). They also need to maintain a certain user-interest level to allow users to stay focused and digitally connected.

Skills Chatbots

Skills Chatbots do not require much contextual awareness as they are single-turn-type chatbots. All they need is to follow a command to execute an action.

Transactional Bots

Transaction bots are designed to meet transactional challenges securely and efficiently. They act on humans’ behalf and work as an alternative to humans to perform and complete various transactions. For example, inquiring about complex transaction details, placing an order, applying for a job, making a reservation, etc..

Conversational Bots

‘Conversational chatbots” is an umbrella term encompassing all types of chatbots that help establishes one-to-one communication, interaction, conversation with a human in one way or another.

Informational Bots

A robot can scrutinize, maintain, manage files and records and sift through large volumes of data effectively and efficiently and Process automation results in higher productivity and workflow efficiency.

Scalable, Next-Generation Advanced Conversational Chatbots Solutions For All Industries

Services

At DPS, we automate communication and offer a personalized customer experience through powerful user-desired AI chatbots. We provide a full suite of chatbots that can handle mission-critical tasks with absolute agility and excellence. Our chatbots can also integrate with your existing systems seamlessly. Our conversational AI chatbots cater to the needs and requirements of all industries—including but not limited to:

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E-commerce Bots

Bots for online trade activities and commerce-related matters such as order placing and tracking, relevant product search, auto invoice generation, payment-specific queries, grievances, etc
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Banking Bots

Bots for core banking operations and banking-related matters such as customer care, customer feedback, customer complaints, ATM and personal assistant, stock trading and management bots.

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Healthcare Bots

Bots for the healthcare industry and healthcare-focused applications such as medical assistance, medication management, instant help in emergency-like situations, etc.

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Hospitality And Travel Bots

Bots for the travel and hospitality sector and customer experience related matters such as travel assistance and travel management etc.

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Insurance Bots

Bot for insurance-related problems and matters such as insurance processing, insurance claims settlement, insurance advice, assistance across insurance policies and procedures.

Why Conversational AI Chatbots?

DPS’ access to a diverse combination of Chatbot-centric tools and technologies like Microsoft LUIS and Azure Cognitive Services helps you create highly effective and functional conversational AI chatbots. Putting extensive customer service at its core, we build, design, deploy and manage all kinds of business-specific chatbots with scalable, sustainable speech, text and voice modalities that are fast, reliable, dynamic, flexible and adaptable to any digital environment.

  • Chatbots create a next-generation customer service environment and interactive experiences. Conversational AI chatbots have predefined and pre-programmed rules in their core framework that help create effective communication engagement with users.
  • Chatbots boost business productivity and branding efficiency with fewer efforts. AI-chatbots provide an unbroken supply of top-notch customer assistance since they work 24/7 and help build a better brand. They generate accurate responses and are lesser prone to errors.
  • Chatbots are easy-to-use, easy-to-handle and have a basic UI, which means they don’t involve any complexities when it boils down to creating an effective user-business engagement. AI-chatbots automatically increase user interaction with the brand while maximizing sales.
  • Chatbots work round-the-clock on their own, involving a minimal need for manual customer assistance to answer and solve consumer queries. Chatbots can handle an enormous volume of consumer queries and automate responses, ultimately saving significant human resources costs.
  • Chatbots and bringing AI on the top save time, operational costs, efforts, energies and resources through automation. AI chatbots boost business efficacy and productivity and generate new revenue streams by providing quick assistance to potential and esteemed clients with potential business challenges.
  • Chatbots are a great cost-effective alternative to expensive consumer-focused applications and software for business. You don’t need to spend a fortune on developing custom apps when chatbots can serve the same purpose with greater agility and scalability. Investing in AI chatbots is a necessary evil that can positively influence, grow and scale your business.

Chatbot Development Process

Modern consumers want highly personalized, fast, flexible and easy access to information. Delayed correspondence or late responses often results in losing significant business value and potential revenue. A chatbot is a secret success ingredient that can fuel business expansion, efficiency, productivity and profits. When building and deploying a chatbot, we keep your strategic business goals in mind to achieve optimum automation and seamless performance across channels and delivery points. We tactfully handle the entire chatbot development lifecycle process to create something virtually appealing and helpful for your potential and esteemed clientele.

Evaluate Use Cases

Our chatbot development experts make a comprehensive 360-degree analysis to examine the project scope and determine the implementation framework with AI engineers. A cross-evaluation is conducted to analyze the relevant use case, business objectives, strategic goals, target users, prospective market segment, competition and other relevant business elements.

Conversational Flow Design

In this stage of the chatbot development process, our conversational user experience designers take the lead and give your project a unique feel, voice, and persona. Once they channel the business’s voice, they work closely with the development team to create seamless conversational flow design, including but not limited to the procedural flow of dialogue that helps determine bot tone, personality, tasks, and context of the conversation.

System Integration

Once done with finalizing and formalizing the conversation flow, our robust chatbot development team enables seamless integration with the business’s backend system. Company knowledge bases, target chatbot platforms, and other enterprise software (HRM, CRM, Analytics tools and Payment Processors) are similar system integration elements to optimize bot functionality and automate workflows.

Calculated Training

Bot training under highly-supervised and quality training data can reap significant results and keep your bot up-to-date with the changing bot-specific digital landscape. A highly-functional and latest chatbot can create personalized communication, optimize business processes, discern user sentiment, and fix errors, issues, and bugs with greater ease.

Pilot Testing

The pilot project generates initial outcomes that can help highlight the chatbot’s potential functionality and identify gaps between the current and newly designed competencies and experiences. We rerun business scenarios, integrations, conversational flows through various test-specific use cases to ensure bug-free implementation and achieve desired bot performance. A Pilot project gives you the space to keep experimenting with chatbot’s use cases and reiterate until they give us the desired results. Our Pilot testing capabilities future-proofs your chatbot’s goals at par and beyond.

Final Deployment

Once the chatbot gets developed, thoroughly cross-check your final chatbot against all deployment touchpoints to achieve accurate results and desired benchmarks. We integrate and deploy your final chatbot model on your preferred platform to begin user interaction and conversations.

Monitor And Optimize

A constant check on a bot’s performance in a digital environment can reveal vital information that helps us fix bugs, errors, and glitches. We closely monitor and analyze the bot’s overall performance through conversation logs and similar user-focused interactions with the bot. We closely monitor and analyze the bot’s overall performance through conversation logs and similar user-focused interactions with a bot.

Evaluate Use Cases

Our chatbot development experts make a comprehensive 360-degree analysis to examine the project scope and determine the implementation framework with AI engineers. A cross-evaluation is conducted to analyze the relevant use case, business objectives, strategic goals, target users, prospective market segment, competition and other relevant business elements.

Conversational Flow Design

In this stage of the chatbot development process, our conversational user experience designers take the lead and give your project a unique feel, voice, and persona. Once they channel the business’s voice, they work closely with the development team to create seamless conversational flow design, including but not limited to the procedural flow of dialogue that helps determine bot tone, personality, tasks, and context of the conversation.

System Integration

Once done with finalizing and formalizing the conversation flow, our robust chatbot development team enables seamless integration with the business’s backend system. Company knowledge bases, target chatbot platforms, and other enterprise software (HRM, CRM, Analytics tools and Payment Processors) are similar system integration elements to optimize bot functionality and automate workflows.

Calculated Training

Bot training under highly-supervised and quality training data can reap significant results and keep your bot up-to-date with the changing bot-specific digital landscape. A highly-functional and latest chatbot can create personalized communication, optimize business processes, discern user sentiment, and fix errors, issues, and bugs with greater ease.

Pilot Testing

The pilot project generates initial outcomes that can help highlight the chatbot’s potential functionality and identify gaps between the current and newly designed competencies and experiences. We rerun business scenarios, integrations, conversational flows through various test-specific use cases to ensure bug-free implementation and achieve desired bot performance. A Pilot project gives you the space to keep experimenting with chatbot’s use cases and reiterate until they give us the desired results. Our Pilot testing capabilities future-proofs your chatbot’s goals at par and beyond.

Final Deployment

Once the chatbot gets developed, thoroughly crosscheck your final chatbot against all deployment touchpoints to achieve accurate results and desired benchmarks. We integrate and deploy your final chatbot model on your preferred platform to begin user interaction and conversations.

Monitor and Optimize

A constant check on a bot’s performance in a digital environment can reveal vital information that helps us fix bugs, errors, and glitches. We closely monitor and analyze the bot’s overall performance through conversation logs and similar user-focused interactions with the bot. We closely monitor and analyze the bot’s overall performance through conversation logs and similar user-focused interactions with a bot.

Tools And Technologies We Use For Chatbots

DPS uses cutting-edge tools and technologies in the chatbot development framework to ensure functional efficiency, seamless integration and optimized performance.

Create Winning Business Processes With Advanced Pre-Programmed Conversational Chatbots

Development Platforms

Supported Chat Channels