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Digital Insurance

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Few points on the objective client wanted to achieve

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Encourages digital culture (with improved collaboration).

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Increase sales, agility, productivity, and Profit by enabling up and cross-selling.

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Enabling global access, 24 hours a day, 7 days a week.

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Live Communication & improve of quality of services (for Policy Holders).

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Automation of the manual, far-reaching, critical process of the Insurance business.

Key solution elements (business functions)

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Web / Mobile Apps offering e-Services to customer.

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Non- Medical Claim Processing – For Claim review and approval function.

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Quotation Module- For corporate and complex policy requirement leading to purchase.

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Business Rule Matrix – Enable customers to change benefits/features of the policy and directly buy the policy online.

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Integrations with Core insurance system and enabling live data access across Omni channel.

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Administration – For services definition and configurations.

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Management Dashboard – Giving visibility of sales for different dimensions, like the product, region, age bracket.

Key benefits achieved through this solution (qualitative)

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An overall better customer experience with greater flexibility.

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Data-driven customer insights.

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Greater resource management and reduce the cost of customer acquisition.

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Collaborate with confidence while maintaining full visibility and control with help of customer.

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Increased operational success by transformational execution.

Any KPIs/measures that could quantify the benefits (quantitative)

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75% reduction in customer acquisition cost with help of digital transformational.

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50% increase in Customer retention index by offering renewal of policy and insights to customer’s policy.

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Conduct market and customer research at a fraction of the usual cost.

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Increase response time by reaching your target audience fast.

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