Backoffice processes automation (RPA)

PAI Robotics process automation digital work force facilitates the HR, Finance and industrial departments to automate their daily tasks. Below are the processes brief description.

• Digital Workforce for Finance Department
  • Account Payable reconciliation process
    • This process reconciles the transactions between Oracle financial reports and the bank report using the pre-defined business rules.
    • It also reconcile the previous month’s discrepancies with the current month Oracle Financial report and the Bank report.
    • If any of the discrepancy is resolved, robot remove the record from the discrepancy list.
    • If there is any new discrepancy found while reconciling the Oracle Financial report and the bank report, Robot adds it to the discrepancy list.
    • At the end, Robot sends the oracle financial report, bank report and the final discrepancy report to the respective stakeholder by email.
  • Account Receivable reconciliation process
    • This process reconciles the transactions between Oracle financial reports and the bank report using the pre-defined business rules for the below receivable GL Account heads and have their own sub processes.
      • Online
      • ATM
      • KNET
      • Cash
      • Cheque
    • Then financial officer sends an email to robot’s email address in order to initiate the reconciliation process.
    • Robot reconciles the bank reports with respective oracle financial reports and prepare the discrepancy report.
    • At the end, Robot sends the oracle financial report, bank report and the final discrepancy report to the respective stakeholder by email.
  • Digital workforce at HR department
    • Create user
      • Robot keeps on checking the HR database based on a specified interval if there is any new used is created in HR system.
      • Robot creates the user in active directory, creates the email address in Exchange server and in support system i.e. BMC.
      • Based on the user’s department, robot looks up for the surrounding systems and creates user profile in those systems as per the configured business rules.
      • On successful creation of the user in all the system, robots updates the source system statuses and intimates the admins of all the concerned surrounding system by email.
    • Disable user
      • Robot keeps on checking the HR database based on a specified interval if there is any user is disabled in HR system.
      • Robots perform some validation checks by looking at the user inbox status in respective applications.
      • If user’s inbox are empty, robot start disabling the user in respective systems.
      • On disabling the user successfully, robots updates the source system statuses and intimates the admins of all the concerned surrounding system by email.
    • Transfer user
      • Robot keeps on checking the HR database based on a specified interval if there is any user’s department is changed.
      • Robot disables the user in the applications as per the user’s old department and creates the user in the new application as the pre-defined business rules.
      • On successful transfer of the user to new department, robots updates the source system statuses and intimates the admins of all the concerned surrounding system by email.
    • Digital workforce at industrial department
      • Create contract information
        • PAI has contracts with contractor to maintain the PAI industrial zones.
        • There are thousands of contract clauses in each contract.
        • It is very tedious job to enter all the contractual data in IAMMS application.
        • Robot gets the contracts via email and start entering the contract data using the application user interface.
        • Upon entering all the contract data to IAMMS application, Robot sends intimate the respective IAMMS admin officers and the department by email.
        • In case of any exception, robot intimates the stakeholder via email.

• Overtime reduction 
• Increase in value-added work
• Employee retention and growth
• Reduction of outsourcing/transfer to in-sourcing
• More Business Process Reengineering (BPR)